Disclaimer: We guarantee against frost damage to the filter equipment and piping caused by our negligence, provided work is completed prior to freezing weather. We will not winterize any domestic freshwater lines and will not be responsible for any damage whatsoever caused by subsurface water or tree roots, ground movement, storms, or any circumstances beyond our control. Plugs, chemicals, and any missing necessary parts will be billed in addition. Winter plugs, cables and cover must be out from storage on deck for technicians. **Please note plastic expands in cold water and may need to break fitting in order to removed for proper closing. Cartridge filters will be left on site if cleaning is not checked for us to properly clean. Client is otherwise responsible for soaking and cleaning of cartridges. Extra charge to lower pool water at $75 per hour.
COLONY POOL SERVICE, INC. is not responsible for lowering the pool of water, it is your responsibility to have water level lowered to proper level (Solid cover: 3″ below tile and Mesh cover 12″ below tile) If you choose to have COLONY POOL SERVICE, INC lower your water, an additional fee will be applied. Dependent on supply parts and chemicals may vary from season to season and compensators may be needed to winterize pool if one is not available and is needed. This also applies to any plugs that may need replacing. Appointment windows for your scheduled service is between the hours of 7am-6pm. **Our technicians cannot guarantee a specific time or arrival. Cover and winterization plugs MUST be out on deck for technicians prior to service, technicians will not enter dwellings.